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Help centre

Answers to the most common tracking questions.

Finding your tracking number

Your tracking number is 10–34 letters and digits. You can find it:

printed under the barcode on the shipping label;
on your receipt, if you sent the parcel yourself;
in the shipping confirmation email from the retailer who sent it.

Spaces and dashes don't matter — enter it however it's printed.

What tracking statuses mean

Shipment information received: The shipper has created a label. We have not received the parcel yet.
Accepted: The parcel is in our network.
In transit: The parcel is moving through our network.
Arrived at facility: The parcel was scanned at one of our facilities.
Out for delivery: The parcel is with a driver for delivery.
On hold: The parcel is being held. See the latest event for details.
Delivered: The parcel was delivered.
Delivery exception: Something has affected this delivery. See the latest event for details.
Returned to sender: The parcel is being, or has been, returned to the sender.

Common questions

Why hasn't my tracking updated?

Parcels are scanned at key points — not continuously. It's normal to see no new events for a day or more while a parcel travels between facilities. If there's been no update for 5 business days, contact us.

My parcel shows Delivered but I don't have it.

Check around your property, with neighbours and any building reception. Wait until the end of the next business day — sometimes parcels are scanned early. If it still hasn't appeared, contact us with your tracking number.

Why is there no expected delivery date?

We only show an estimate when a verified source provides one. If none is shown, we don't have a reliable date yet — we'd rather show nothing than a guess.

Why can't I see the full delivery address?

To protect privacy, public tracking shows city and region only. Anyone with a tracking number can view it, so names and street addresses are never displayed.

Can I track several parcels at once?

Not yet — enter one tracking number at a time. Each result page has a box to track another parcel.

Protect yourself from delivery scams

usps-discreet will never ask you to pay to release a parcel by text, chat or WhatsApp.

We don't charge “redelivery”, “customs” or “address correction” fees through messages, gift cards, cryptocurrency or wire transfers, and we never ask for card details, passwords or one-time codes in chat.

Don't click links in unexpected delivery texts — type our address into your browser instead.
Check tracking only on this website, using the number from your retailer or receipt.
If you're unsure whether a message is from us, contact us before acting on it.

Still need help?

Our team is available 24/7, every day. Use the chat button at the bottom of the page, message us on WhatsApp, or send us a message.